American Express Recruitment 2024 for its Operations Support/Customer Service Analyst, American Express is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Bachelors Degree. If you are interested, Please apply as soon as possible.
Company Name: American Express
Role: Operations Support/Customer Service Analyst
Location: Work From Home
Qualification: Bachelors Degree
Batch: Any Batch
Job Type: Work From Home
Salary: Best in Industry
American Express Recruitment 2024
- Provide technical support and set up for our clients regarding our Chargeback functionalities
- Handle client/processor requests for smooth remediation
- Troubleshooting processor issues connecting to our systems. Monitor for system alerts. Contact processors when interruptions in their data feed are impacted
- Configure and standardized chargeback processes/solutions
- Configure Chargeback Analyst user interface to client’s specifications
- Troubleshoot configurations and errors within the internal platform
- Strong debug and problem-solving skills
- Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies for chargeback and adopt new approaches and features as needed
- Develop a strong relationship with Internal teams, Clients and Processors to deliver exceptional service and ensure that expectations are exceeded
- Act as a liaison between external clients and internal departments
- Collaborate and attend meetings as assigned
- Bachelor’s Degree and 1+ years of experience of application support experience required, preferably supporting software as a service (SaaS)
- Preferred Additional:
- Experience with online credit card fraud prevention a plus
- Experience with supporting payment transactions with a card processor
- Experience with supporting chargeback processes
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