Artech LLC Hiring News 2023: Artech hiring Technical Support Engineer for the bangalore location. In order to apply, candidates should ahve degree in Any Graduation. If you are interested, Please apply as soon as possible.
Company Name: Artech
Role: Technical Support Engineer
Experience: 0-1 Year
Qualification: Any Graduation
Batch: Any Batch
Salary: Best in Industry
Artech LLC Hiring News 2023
- Respond to customer inquiries promptly via phone, email, or chat, and provide technical support and guidance.
- Diagnose and troubleshoot technical issues, guiding customers through step-by-step solutions.
- Collaborate with cross-functional teams to resolve escalated issues and ensure timely resolution.
- Document customer interactions, troubleshooting steps, and solutions provided in the CRM system.
- Identify and escalate priority issues or recurring problems to the appropriate teams for resolution.
- Contribute to knowledge base articles and create user-friendly guides for customers.
- Conduct product testing and provide feedback to the development team for continuous improvement.
- Assist in onboarding new customers and provide training and guidance on product usage.
- Stay updated with product developments and new technologies to enhance troubleshooting skills.
- Bachelor’s degree in Computer Science, Engineering, or related technical field (or equivalent experience).
- Proven experience in a technical support or customer-facing role, preferably in a technology-based environment.
- Strong knowledge of software, hardware, and networking concepts.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux) and common software applications.
- Excellent communication skills with the ability to convey technical information clearly to non-technical users.
- Customer-oriented mindset with a focus on providing exceptional service and support.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with CRM systems and ticketing platforms is a plus
How To Apply For Artech Off Campus Drive 2023?
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