Exotel Recruitment 2024 for its Tech Support Intern, Exotel Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Any Graduate/PG. If you are interested, Please apply as soon as possible.
Company Name: Exotel
Role: Tech Support Intern
Qualification: Any Graduate/PG
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
Exotel Recruitment 2024
- Assist in the installation and configuration of contact center software solutions, including IVR, ACD, CTI, and CRM systems
- Troubleshoot software performance, reliability, and scalability issues under the guidance of senior team members
- Assist in providing training to end-users on the use of contact center software solutions
- Collaborate with other members of the contact center team, including software developers, quality assurance analysts, and project managers
- Develop and maintain software documentation, including installation and configuration guides, troubleshooting manuals, and training materials
- Identify opportunities for process improvement and work with the team to implement solutions
- Ensure that all software installation and configuration follows established standards and best practices
- Currently enrolled in a Bachelors degree program in Computer Science, Computer Engineering, or a related field
- Strong interest in software execution, preferably in a contact center environment
- Familiarity with Linux and Windows operating systems
- Excellent problem-solving skills and attention to detail
- Strong communication and collaboration skills
- Ability to work independently and manage multiple tasks simultaneously
- Basic to intermediate knowledge of working with Linux OS
- Basics of networking concepts (LAN, OSI, Topology, IPv4, IPv6, etc)
- Basics of database concepts – MySQL, Postgres, etc.
- Should be willing to learn telephony concepts (PRI, VOIP, etc.)
- Good listener with very good communication skills.
- Exceptional attention to detail and organizational skills.
- Excellent writing, editing, and proofreading skills.
- Basic knowledge of HTML and CSS would be an advantage.
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