Infosys Hiring News 2023 for its Technical Process Executive, Infosys Drive is organizing Off Campus Drive for candidates in Any BAtch. In order to apply, canddiates should have degree in Any Graduate. If you are interested, please apply as soon as possible.
Company Name: Infosys
Role: Technical Process Executive
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
Infosys Hiring News 2023
- Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
- Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
- Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
- Communicate at all levels
- Basic knowledge of OS (Windows XP-10), Browsers, MS Office suite
- Basic knowledge of Software, antivirus and peripherals installations
- Ability to work across organizational and professional boundaries
- Excellent verbal and written communication skills
- High level of interpersonal skills, including active listening and understanding
- Good organizational skills and ability to prioritize workloads.
- Work to tight deadlines / service levels
- Business etiquette
- Broad knowledge of IT products, services and terminology
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