LimeChat Hiring Any Gradaute 2024 for Tech Support Engineer

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LimeChat Hiring Any Gradaute 2024 for its Tech Support Engineer, LimeChat Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Any Graduate. If you are interested, Please apply as soon as possible.

Company Name: LimeChat

Role: Tech Support Engineer

Location: Bangalore

Experience: Freshers

Qualification: Any Graduate

Batch: Any Batch

Job Type: Full Time

Salary: Best in Industry

LimeChat Hiring Any Gradaute 2024

About LimeChat :

Founded by Nikhil Gupta and Aniket Bajpai, alum of IIT Delhi, LimeChat is world’s first Level 3 AI, human-level chatbot startup that enables D2C brands leverage conversational marketing and provide industry-best customer support automation.

By using the power of human-level AI conversations LimeChat is currently able to increase campaign conversions by 3x, reduce support workloads by 70%, and improve customer satisfaction by creating the most compelling user experiences for D2C brands.

We have quickly grown to service 250+ clients and build a team of 60+ rockstars. Our clientele includes top D2C brands of India such as Wow Skin Science, Mosaic Wellness, Mamaearth, Neeman’s, etc.

Requirements:

  • Possess strong phone, written, and verbal communication skills
  • Confident, high energy, self-motivated, and a true team player
  • Demonstrated ability and desire to work and excel in a fast-paced environment
  • Excellent multitasking and project management skills
  • A startup mentality with a bias to action
  • Enjoy talking about technical concepts, have a great data-driven & process-oriented approach
  • Understanding of Internet and web applications with a desire to learn new technologies
  • Quick learner with execution orientation who is outcome-focused.
  • Excited by working with a product that is constantly evolving.
  • Well-organised, with high attention to detail and the ability to prioritise
  • Experience of working on a Ticketing Tool (good to have)
  • Should be able to handle SQL queries (good to have)
  • Experience with Network logs (good to have)

Responsibility:

  • Handle calls from customers and provide them with a solution to their queries.
  • Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
  • Own getting a resolution for issues & coordinate with other teams to resolve problem
  • Become an expert in Limechat’s product and educate customers on the use and benefits of our product
  • Efficiently set goals and work on them so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
  • Should be able to handle day to day tickets
  • Collaborate closely with other teams to ensure an exceptional customer experience and take care of any customer issues
  • Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

How To Apply For LimeChat Hiring Any Gradaute 2024?

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