Mphasis Is Hiring 2023 For Technical Support Associate, Mphasis Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Bachelors/Masters Degree. if you are interested, Please apply as soon as possible.
Company Name: Mphasis
Role: Technical Support Associate
Location: Bangalore
Experience: Freshers(0-1)
Qualification: Bachelors/Masters Degree
Batch: Any BAtch
Job Type: Full Time
Salary: Best in Industry
Mphasis Is Hiring 2023
Job Description:
- The tasks of these Engineers could include one or more of the following:
- Must possess the zeal to demonstrate Customer First culture in every interaction
- Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
- Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
- Active demonstration of ownership, time management and multitasking of tools
- Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
- Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
- Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial
- A+ , N+, MCSA, MCSE Technical certifications would be added advantage
Requirements:
- PRIMARY COMPETENCY : Service Desk
- PRIMARY SKILL : Technical Troubleshooting
- L1 PRIMARY SKILL PERCENTAGE : 90
- SECONDARY COMPETENCY : Technical Support
- SECONDARY SKILL : Technical Support-Support Engineer
- SECONDARY SKILL PERCENTAGE : 5
- TERTIARY COMPETENCY : Unified Communication
- TERTIARY SKILL : Office Telephony
- TERTIARY SKILL PERCENTAGE : 5
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| Jobs By Location | Jobs By Batch | Jobs By Degree |
|---|---|---|
| Pune | Work From Home | BE/B.Tech |
| Bangalore | Off Campus Drive | ME/M.Tech |
| Chennai | 2020 Batch | BSC |
| Hyderabad | 2021 Batch | MCA |
| Mumbai | 2022 Batch | BCA |
| Delhi | 2023 Batch | BCOM/BBA |
| Noida | 2024 Batch | Any Graduate |
| Gurgaon | 2025 Batch | BS/MS |