Mphasis Is Hiring 2023 For Technical Support Associate

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Mphasis Is Hiring 2023 For Technical Support Associate, Mphasis Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Bachelors/Masters Degree. if you are interested, Please apply as soon as possible.

Company Name: Mphasis

Role: Technical Support Associate

Location: Bangalore

Experience: Freshers(0-1)

Qualification: Bachelors/Masters Degree

Batch: Any BAtch

Job Type: Full Time

Salary: Best in Industry

Mphasis Is Hiring 2023

Job Description:

  • The tasks of these Engineers could include one or more of the following:
  • Must possess the zeal to demonstrate Customer First culture in every interaction
  • Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
  • Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
  • Active demonstration of ownership, time management and multitasking of tools
  • Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
  • Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
  • Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial
  • A+ , N+, MCSA, MCSE Technical certifications would be added advantage

Requirements:

  • PRIMARY COMPETENCY : Service Desk
  • PRIMARY SKILL : Technical Troubleshooting
  • L1 PRIMARY SKILL PERCENTAGE : 90
  • SECONDARY COMPETENCY : Technical Support
  • SECONDARY SKILL : Technical Support-Support Engineer
  • SECONDARY SKILL PERCENTAGE : 5
  • TERTIARY COMPETENCY : Unified Communication
  • TERTIARY SKILL : Office Telephony
  • TERTIARY SKILL PERCENTAGE : 5

How To Apply For Mphasis Is Hiring 2023?

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