PhysicsWallah Is Hiring 2023 For Cuastomer Service Associate, PhysicsWallah ismorganizing Off Campus Drive for candidates in Any Batch. In order to apply, candiates should have degree in Any Graduate. If you are interested, PLease apply as soon as possible.
Company Name: PhysicsWallah
Role: Customer Service Associate
Location: Work From Home
Experience: Freshers
Qualification: Any Graduate
Batch: Any Batch
Job Type: Work From Home
Salary: Best in Industry
PhysicsWallah Is Hiring 2023
Job Description:
- nitiate phone calls to students of the designated category to gather feedback on their experiences.
- Create a comfortable and open environment to encourage students to share their opinions, suggestions, and concerns.
- Record feedback accurately and ensure that all relevant information is captured during the conversation.
- Calculate Net Promoter Score using the feedback received, identifying promoters, passives, and detractors.
- Compile feedback data and generate comprehensive reports on a regular basis.
- Conduct thorough competitor analysis to understand industry trends, best practices, and potential areas of differentiation.
- Compare our institution’s performance with that of competitors in terms of student satisfaction and feedback.
Requirements:
- Basic knowledge of excel and docs
- Basic knowledge of business fundamentals
- Strong knowledge in the edtech field
- BBA, BCA, B.com Post Graduate or any graduate
- Strong interpersonal and communication skills, with the ability to engage effectively with students and colleagues.
- Prior experience in feedback collection, NPS calculation, and competitor analysis is a plus.
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