PowerSchool Recruitment 2024 for its Technical Support Engineer, PowerSchool Drive is organizing Off CAmpus Drive for candidates in Any batch. In order to apply, candidates should have degree in Any Graduate. If you are interested, Please apply as soon as possible.
Company Name: PowerSchool
Role: Technical Support Engineer
Location: Bangalore
Experience: Freshers(0-2)
Qualification: Any Graduate
Batch: Any batch
Job Type: Full Time
Salary: Best in Industry
PowerSchool Recruitment 2024
Job Description:
- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
- Consults with programmers to explain software errors or to recommend changes to programs
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
Requirements:
- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Strong oral and written communication skills
- Associate’s degree or equivalent work experience & should be flexible to work on weekends & holidays on a rotational basis
- Prior CRM experience preferred
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Strong attention to detail and time management
- Strong customer service and conflict resolution skills
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