Tide Is Hiring 2023 For its Customer Service Associate-Paid Plans, Tide Drive is organizing for candidates in Any Batch. In order to apply, canddiates should have degree in Any Graduate. If you are interested, Please apply as soon as possible.
Company Name: Tide
Role: Customer Service Associate-Paid Plans
Location: Hyderabad
Experience: Freshers
Qualification: Any Graduate
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
Tide Is Hiring 2023
Who are Tide:
- At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK.
- Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market.
- Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.
- Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special.
- We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members.
- You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment.
- Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.
Requirements:
- As a Customer Service Associate-Paid plan at Tide and part of the Plus/Pro Accounts team, you will be dedicated to providing first-class service to our paid accounts members.
- You will manage, maintain & nurture relationships.
- The goal: to generate revenue for Tide and add value for our SMEs.
- We want to become the most loved go-to business banking app for SMEs.
- You will be required to work on shifts and weekends on a rotational basis.
What makes you a great fit:
- You are comfortable on the phone talking to customers and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
- You are data literate
- You have very good verbal and written English (with EF Set 50 minimum; any certificate for C1 level and above is a plus)
- You have experience with MS Office (mostly Excel)
- You are upbeat and energetic and possess solid problem-solving skills
- You have robust communication with the customer and back to the business
- You can demonstrate the ability to self-drive and multitask, your role may vary day to day as well as strong team collaboration skills working across member services and within memberships teams
It would be really nice if you have:
- Experience in Fin-tech, a start-up or a fast-growing tech company
- Experience using Looker and/or Zendesk
- Experience working in subscription and/or app-based business models
- Experience with membership programmes
- Background working in a customer services support function
- Analytics knowledge to understand member plan usage and optimization
Responsibility:
With the role being in direct contact with our members, you will:
- Identify pain points and address their needs & requirements within the scope of what Tide can deliver or fast track admin/requests for members where possible
- Become a brand advocate for Tide by working closely with the other Plus/Pro team members in optimising & developing the proposition of the plan
- Aim at building and maintaining relationships with our Plus/Pro members by giving them first-rate service
- Be data-driven to monitor existing usage and identify new opportunities based on customer feedback, segmentation, personas, and user research as well as on the pulse for what’s happening in the industry
How To Apply For Tide Is Hiring 2023?
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