Wipro Careers 2024 for its IT Service Desk(Desktop Support), Wipro Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Any Graduate. If you are interested, Please apply as soon as possible.
Company Name: Wipro
Role: IT Service Desk (Desktop Support)
Location: Pune
Experience: Freshers(0-1)
Qualification: Any Graduate
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
Wipro Careers 2024
Job Description:
- Role – IT Service Desk (desktop/ system support)
- Location – Pune, Hinjewadi, Phase II
- Shift Timing- 24*7 rotational shift (rotational week offs)
- Required Experience : 0-1yr.
Requirements:
- Graduation mandatory
- Freshers candidates can apply .
- Candidates comfortable with night shift can only apply.
- Candidate should have excellent communication.
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
Responsibility:
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Deal with and resolve helpdesk requests
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off
How To Apply For Wipro Careers 2024?
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| Jobs By Location | Jobs By Batch | Jobs By Degree |
|---|---|---|
| Pune | Work From Home | BE/B.Tech |
| Bangalore | Off Campus Drive | ME/M.Tech |
| Chennai | 2020 Batch | BSC |
| Hyderabad | 2021 Batch | MCA |
| Mumbai | 2022 Batch | BCA |
| Delhi | 2023 Batch | BCOM/BBA |
| Noida | 2024 Batch | Any Graduate |
| Gurgaon | 2025 Batch | BS/MS |