Amazon Off Campus Drive 2024 for its Seller Support Associate, Amazon Drive is organizing Off Campus Drive for canddiates in Any Batch. In order to apply, canddiates should have degree in Any Graduate. If you are interested, Please apply as soon as possible.
Company Name: Amazon
Role: Seller Support Associate
Location: Uttar Pradesh
Experience: 1+ years
Qualification: Any Graduate
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
Amazon Off Campus Drive 2024
Job Description:
- The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
- The employee will be required to support the sellers via phone/chat and emails.
Requirements:
- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- should be comfortable to work for rotational shifts
- should be graduate and above
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