Catchpoint Hiring News 2024 for System Engineer | Apply Now

Catchpoint Hiring News 2024 for its System Engineer, Catchpoint Drive is organizing Off Campus Drive for candidates in 2022/2023 BAtch. In order to apply, candidates should have degree in B.E/B.Tech/MCA Degree. If you are interested, Please apply as soon as possible.

Company Name: Catchpoint

Role: System Engineer

Location: Work From Home

Experience: Freshers

Qualification: B.E/B.Tech/MCA

Batch: 2022/2023 Batch

Job Type: Work From Home

Salary: Best in Industry

Catchpoint Hiring News 2024

Job Description:

• This position will assist the Catchpoint Operations team in Monitoring, investigate, diagnose, troubleshoot, and fix application, server, network, and infrastructure problems.
• Catchpoint Operations is responsible for maintaining the highest possible uptime for the Customer & internal network.
• This individual will be managing the day-to-day operation of the team focused on maintaining the highest possible uptime for all aspects of our global infrastructure & services hosted across multiple third-party datacenters, and be responsible for triaging, providing incident solutions and escalating to L2 engineers keeping SLAs and OLAs in mind.
• This person will work closely with Operations, Technical services teams, Operations Managers, internal partners, and external customers.

Requirements:

• BE/BTech/MCA Computer Science & Networking, 2022/2023 graduate.
• Experience 0-6 months.
• Certification in Linux preferred.
• Basic troubleshooting knowledge in Linux (Red Hat/CentOS) & network troubleshooting using ping, traceroute.
• Basic understanding of Bash/Shell Scripting, Web Server.
• Fundamental understanding of large scale networking, including OSI Model, DNS, SSL/TLS, WINS, TCP/IP, VLANs, DHCP, Routing, ACLs, and switching.
• Good to have Linux virtualization knowledge(KVM).
• Ready to work in a 24|5 rotational shifts.

Responsibility:

• Monitor Catchpoints’ node infrastructure and troubleshoot Linux server issues across various third-party data centres & cloud providers (AWS, Azure, GCP etc).
• Perform OS/application upgrades and server migrations to new environment.
• Accept & registers incidents from the Support team.
• Classify incidents according to the specified options/categories.
• Execute 1st attempt to solve the customer incidents and/or escalate to next level based on SLAs.
• Tracks the progress of an owned incident ticket all during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates tickets. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
• Escalate to the appropriate next level or management when thresholds are violated.
• Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met in for our global infrastructure.
• Directly manages the workload and priorities of the Operations team triage functions to quickly assess business impact and quickly identify restoration plans.
• Interacts with customers and executive management using written and spoken communication, provide status update on major incidents affecting business or revenue.
• Ability to quickly understand new tool/process requirements and drive the implementation to further enhance efficiency and service excellence.
• Work closely with other groups and management to define and share best practices across support.
• Demonstrated strategic thinking, quantitative and analytical skills, team player, and collaboration.
• Excellent written and oral communication skills required; special focus on customer/client interaction a must.

To Apply: Click Here

Jobs By Location	Jobs By Batch	Jobs By Degree
Pune	Work From Home	BE/B.Tech
Bangalore	Off Campus Drive	ME/M.Tech
Chennai	2020 Batch	BSC
Hyderabad	2021 Batch	MCA
Mumbai	2022 Batch	BCA
Delhi	2023 Batch	BCOM/BBA
Noida	2024 Batch	Any Graduate
Gurgaon	2025 Batch	BS/MS