HBC Off Campus Drive 2024 for Trainee, Customer Support, HBC Drive i organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Any Graduate. If you are interested, Please apply as soon as possible.
Company Name: HBC
Role: Trainee, Customer Support
Location: Bangalore
Experience: Freshers
Qualification: Any Graduate degree
Batch: Any Batch
Job Type: Full Time
Salary: Rs. 3.2 LPA (Expected)
HBC Off Campus Drive 2024
Job Description:
This full-time role will be at the center of supporting Saks and our number one priority of ensuring our customers’ have an excellent experience during their interaction with us. In this role, the team members needs to be analytical and organized in their thought process, working across internal departments and vendor partners alike. As an associate, you will be part of business operations focusing on Saks post sale support and services, a team tasked with enhancing the legacy and service that has made Saks the number one luxury retailer.
Requirements:
- Owning and resolving post sale servicing queue (international orders and domestic cases)
- Consistency in testing reads and tracking success criteria
- Must have good hands on Microsoft Excel skills
- Working closely with team members, vendor managers and delivery partners
- Self-starter with strong initiative, energy, and accountability with the ability to work autonomously and in a team environment
Responsibility:
- Works closely with the Vendor Manager on the Saks team to resolve customer queries
- Active participation in team meetings to review previous day performance
- Participate in creative real-time approaches that will allow sufficient coverage across multiple channels and create efficiencies
- Strong vocabulary on emails to customers, issue resolutions, following correct procedures on the case type, accurate information to customers, updating notes on case management tool
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