IKEA Is Hiring 2023 For Customer Relation Team Leader, IKEA Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Any graduate. if you are interested, Please apply as soon as possible.
Company Name: IKEA
Role: Customer Relation Team Leader
Location: Hyderabad
Experience: Freshers(0-3)
Qualification: Any Graduate
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
IKEA Is Hiring 2023
Job Description:
- Experience of actively meeting customer needs
- through understanding customers in a service industry
- Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with challenging situations)
- Strong communication skills with the ability to adjust the style of communication to get the message across to the receiver
- Confident decision-maker with common sense and attention to detail
- Ability to read and understand written English
- Good analytical skills
- Self-reliant and motivated with a proven ability to work as part of a larger team
- Ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available
- Ability to plan staffing needs according to the customer flow
Requirements:
- Graduate/Any Graduate
Responsibility:
- Ensuring co-workers are available and ready to help by putting customers before work tasks.
- Empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible.
- Always being available to deal positively and quickly with issues raised by customers thereby supporting my co-workers when they cannot resolve a need.
- Understand the importance of accurate stock inventory and coach my team to also have this awareness and work with it in their daily roles.
- Work with my manager and my team to identify the root cause of recurring problems. We then agree and implement improved ways of working and following up to ensure we have been successful in resolving such problems for future customers. Where appropriate I work with my colleagues in other functions to implement changes that will improve our customers’ satisfaction.
- Understand the IKEA Concept and share my knowledge of it with my team. I also ensure that they are aware and have access to the appropriate Inter IKEA Systems manuals and other education tools to help maximise our customers’ shopping experience.
- Contribute to my department action plan and take ownership for my part in its delivery.
- I know our daily and weekly service targets and this drives me to improve our service delivery.
- I have an overview of the store action plan and understand how the Customer Relations action plan supports this.
- I constantly monitor our performance against agreed goals, adapting and taking action when required.
- I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of customers.
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|---|---|---|
| Pune | Work From Home | BE/B.Tech |
| Bangalore | Off Campus Drive | ME/M.Tech |
| Chennai | 2020 Batch | BSC |
| Hyderabad | 2021 Batch | MCA |
| Mumbai | 2022 Batch | BCA |
| Delhi | 2023 Batch | BCOM/BBA |
| Noida | 2024 Batch | Any Graduate |
| Gurgaon | 2025 Batch | BS/MS |