Sutherland Off Campus Drive 2023 For its Associate Account Management, Sutherland Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Any Graduate/Undergraduate/HSC. If you are interested, Please apply as soon as possible.
Company Name: Sutherland
Role: Associate Account Management
Qualification: Any Graduate/UnderGraduate/HSC
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
Sutherland Off Campus Drive 2023
- Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees.
- We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.
- Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc
- Update and input Customer details and contact notes accurately into the system(s)
- Resolve Customer problems in a timely fashion & Deliver on Customer commitments
- Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues
- Achieve and maintain required metrics and goals
- minimum HSC or Graduation
- High level of spoken English with great American culture understanding
- Experience in providing fantastic customer service on the phone.
- Amazing phone presence (people can literally hear you smiling).
- Fluent comprehension and composition skills while communicating and retaining shared thoughts.
- Ability to manage and maintain required communication pace
- .Ability to maintain and manage active engagement during communications
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